Frequently Asked Questions |
“How much does it cost to…”The cost of a service will depend on several things, including the parts needed and how much labour is involved. Did you know the average repair call takes under 2 hours, requiring minimal material? We quote our hourly rate over the phone. Not many service companies will do this. “Do you give free estimates?”Yes, on replacement jobs for heating and air conditioning systems. “What are your normal business hours?”Monday – Friday 7:30 am to 4:30 pm. “Can I schedule an appointment for an exact time?”We do our best to work with your schedule, but unfortunately it is difficult to schedule exact appointment times for all service calls. We can always “window” a morning or afternoon appointment. Let’s be honest, we can tell you we’ll be there at a certain time like some other service companies do, but we’d be fibbing. We can plan for a 2 hour repair and it turn out to be only ½ hour and vice versa. This said, we always plan a courtesy call before we arrive, so you don’t have to wait around all day. “What guarantees or warranties do you offer on your services and products?”We warranty all repairs for 30 days. There is a one year warranty on all installations. Our warranty on replacement parts is 90 days. “I have a home warranty with a home warranty company. Can you do the work?”Yes, just give us a call and let us know your situation. We do not work directly for home warranty companies, so your warranty company will need to reiumburse you for any work that is done.
Still have a question that isn't answered here? Please give us a call at 519-944-1710 and our customer service representatives would be happy to answer any questions or concerns you have! |
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“I like that the rate is quoted over the phone and that you respond with service so quickly. I feel at ease when NorthStar is doing the work. Gloria Hidi, Windsor |
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“Initially I called another plumbing service – the operator was so obnoxious, I said “No thanks” and called Northstar. I’m happy I did!” Dale & Cheryl Ziter, Windsor |
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“Your representative (Richard) though he was very young, proved to be very, very capable and knowledgeable. We are VERY satisfied and would request him again.” Rick & Sharron Leblanc, Windsor |
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“Great service, rates and service personnel. Top notch, prompt service. I know who’ll I’ll always call. Keep up the great work.” Liliana & Kelly Lucas, Windsor |
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“Stay with the hourly rate. Cancelled Fahrhall because of diagnostic fee and flat fee pricing. Flat fee and diagnostic pricing is a “rip off”. Service guy was great!" Pat McCloskey, Maidstone |
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“I do want to say thank you – your service was excellent. I do not remember the mans name but he even called me back a while later to double check his work! I appreciate his thoughtfulness very much.” Maggie Chiccotelli, Windsor |
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“It is a pleasure having your service people in our home. They are not only knowledgeable, but respectful, appropriately friendly and genuinely concerned and clean cut in appearance – all very much appreciated.” Vic & Carol Fathers, Windsor |
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“I was very satisfied…could not ask for more…if every company I get in here to do work was as good as your people…what a wonderful world it would be.” T. Moise, Windsor |
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2490 Central Avenue
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